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Countdown to Baptist OneCare Launch: Ambulatory Services Training

The beginning of the new year will mark the beginning of a new era at Baptist, as Baptist OneCare is rolled out systemwide. Ambulatory sites, such as physician offices and primary care clinics, will be among the first Baptist entities to start using the electronic health record, starting with the Baptist Minor Medical Centers on New Year’s Day.

Starting on Sept. 23, about 80 Baptist colleagues will begin learning about the Baptist OneCare products that are used in ambulatory care settings. After they complete the six-week course, they will be credentialed trainers and will begin training 600 “super users” – colleagues who will serve as onsite experts – and end users – anyone who will use a Baptist OneCare product. These super users and end users work at Baptist Medical Group primary and specialist physician offices and foundations in Tennessee and Mississippi, as well as Baptist Minor Medical Centers and some infusion centers.

Ashley Packer, a staff development specialist for BMG, is helping to coordinate this effort in a number of ways. She, along with Carol Pahde, BMG’s director of nursing and clinical services, co-lead weekly meetings with clinic managers, executive directors and CEOs of BMG foundations who are Clinical Readiness Owners.

“One of the things we do in these meetings is called workflow transformation: the BOC team presentings the CROs with the new work flow that will come with the implementation of Baptist OneCare and we ask them to look at what they do now, what is changing for them, and what they can transform now to reduce the workload during their facility go-lives,” said Packer.

Packer also serves as the ambulatory facilities’ liaison with Baptist OneCare training and human resources, and she is coordinating support schedules to make sure end users have the appropriate number and type of super users when their facilities go live.

With the first go-lives less than four months away, Packer is working diligently with leadership and staff to make sure all colleagues have what they need. The work is complex and time consuming, but she knows how important it is to Baptist and its patients.

“It’s so rewarding to be involved in such an important project,” said Packer. “This is a significant milestone in Baptist’s history, and I’m proud to be part of it.”

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