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NEA Baptist Memorial Hospital wins fifth consecutive outstanding patient experience award

NEA Baptist Memorial Hospital recently received the HealthGrades Outstanding Patient Experience Award for the fifth year in a row and has been recognized as being in the top 5 percent of hospitals in the nation for four years in a row. NEA Baptist is the only hospital in the Northeast Arkansas region and one of only four hospitals in the state of Arkansas to receive the distinction.

In addition, earlier this year, NEA Baptist earned the HealthGrades Orthopedic Surgery Excellence award for the second year in a row. This award ranked the hospital as No. 1 in Arkansas for orthopedic services and among the top 5% of hospitals in the nation for orthopedic services.

“This award truly recognizes our focus and commitment to providing our patients with the best health care experience possible each and every time,” said Brad Parsons, NEA Baptist Memorial Hospital’s administrator and CEO. “Winning this award for five years straight says a lot about our employees and their commitment to our patients.”

To identify the 2013 Outstanding Patient Experience Award recipients, HealthGrades analyzed Hospital Consumer Assessment of Healthcare Providers and Systems hospital survey data obtained from the Centers for Medicare and Medicaid Services from April 2011 to March 2012. Award recipients performed in the top 10 percent in the nation for patient satisfaction, based on survey responses from patients treated at those facilities. Hospitals had to meet bed size, survey-response size, and clinical-quality thresholds to be eligible for the award.

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